NOLA @ Home Care: Making Person Centered Care the Priority

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By: Sammy Cusimano

NOLA @ Home Care is a locally owned company based in Metairie, LA that provides non medical, in-home care services, supporting the Greater New Orleans area. NOLA @ Home Care delivers an unprecedented level of quality service and compassionate care, to help clients remain in their homes with dignity and independence.” What sets NOLA @ Home Care apart is the incredible commitment to service, which the entire staff enthusiastically embraces.  The caregivers of the company work as a team to bring as much positive energy and effective assistance to the clients’ lives as possible.  “Our focus on customer service never stops, and it is evident through our actions and processes,” explains Founder and President, Brian Flaherty.
NOLA @ Home Care offers support ranging from short-term care such as post-operation to long-term care for conditions such as Alzheimer’s disease. NOLA @ Home Care provides services for a few hours a day up to long-term 24-hour a day care. Every client’s situation is unique, and the organization is extremely resourceful in meeting the needs that are in demand, at any given moment. The services NOLA @ Home Care provides cover a wide spectrum of activities of daily living that the clients may require assistance in fulfilling.  Caregivers are experienced to help with personal hygiene, light housekeeping, companionship, meal preparation, transportation, medication reminders, transferring and ambulation. The caregivers are well-aware of how crucial these tasks are to the overall health and wellness of the client.  The time that each caregiver spends with a client builds a bond of companionship that positively impacts the patient’s life.

When they start communication with a family about care, the first item they need to determine is if in-home care is the best option. The strength of NOLA @ Home Care is the personal service provided to each client based on his or her own unique, individual needs. They take a detailed look at the current situation and the goals behind the need for in-home care. An in-home consultation takes place with the client/family. This is an opportunity to align the client with who they feel would be a perfect care team provider match. During this consultation, a co-authored care plan is developed with the family. This care plan is a critical tool used to coach and guide the caregivers to ensure the goals of the care are clear and achievable. “One of the items that sets us apart is the attention to detail that we put into the care plan. It is a testament to our focus on service and our commitment to attaining the home care goals,” says Administrator Nicole Louque, who has 12 years of industry leadership experience.

Another aspect that makes this company special is the basis in which it was founded. Flaherty states, “our family, like many other families, has been impacted by Alzheimer’s disease, and we experienced first-hand the challenges this disease can have on a person and family. I am so thankful that our work helps families that need additional assistance every day or just for a short break.”

Flaherty’s work against this disease goes beyond the walls of the company. He has been an active Alzheimer’s walk committee member for several years and was most recently asked to be a Congressional Ambassador for the Alzheimer’s Association.

This company strives every day to make NOLA @ Home Care a great place to work. Flaherty openly states in every group setting, two items matter the most in our company, “We take great care of our customers and we take great care of our employees.”

The staff is completely dedicated to helping each client and their loved ones achieve the goals to alleviate their situation and make any given challenge manageable.  The team of caregivers focuses their lives on helping enhance the lives of others.  Their mission is to bring quality care, compassion and comfort to those who need it most. They attribute their continued growth to the great service provided by their caregivers. Thankfully, many of their clients are referrals, which is a really great gauge that they are keeping the promises they are making to their families. Additionally, NOLA @ Home Care works with long-term care insurance and is an approved Veterans Administration provider.

If you are looking for resources surrounding home care in the Greater New Orleans area, they can be reached at 504-605-3993 or nolahomecare.com.

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